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8000+ ARTWORKS DELIVERED

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5-YEAR WARRANTY

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NOT SATISFIED? MONEY BACK!

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EXCLUSIVE DESIGNS BY PROFESSIONAL ARTISTS

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Use coupon code WELCOME10 for 10% off your first order.

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FAQ

General

At which dealers can I buy a Wandkraft photo?

You can buy the photos directly online. We also work with a large number of partners. More information can be found under the tab " Find a dealer ".

Are there other photo and partner photographers besides the online offering?

no.

Are there exhibition spaces?

Most of the photos can be viewed on site at one of our partners

How does an order work?

An order works like in most online shops. You can view the assortment, choose the size and further details and add them to the shopping cart by clicking on the symbol. At the top right of the page you will find the icon to view the shopping cart and complete your order.

Can I order more than one photo?

Of course it is possible to combine multiple photos in one order. You will find an overview in your shopping cart.

What does "Shopping in Style" mean?

We have divided most of our photos into categories based on interior style and listed them here . More information about the interior styles can be found in our blog.

What does "Shopping by theme" mean?

We have pre-sorted our images by collection and listed them here

What does “Limited Edition” mean?

Wandkraft Limited Editions are signed prints of very high "fine art" quality in small editions, for which we have collaborated with selected artists and photographers.

where can i find more inspiration?

You can find more inspiration under the "Inspiration" tab or on our social media accounts.

Where can I find an overview of the entire collection?

You can find our entire collection under the "Collection" tab https://wandkraft.com/nl/collection Here you can also filter on various factors.

What are the benefits of subscribing to the newsletter?

If you sign up for our newsletter, you will be one of the first to receive information about new images and current developments surrounding our collection.

How do I become a dealer/reseller?

You will find all the information you need under the " Become a dealer " tab at the bottom right of the website (footer).

Where can I get further assistance?

You can get more help via our live chat, our contact form, via email or by simply calling us. The contact details for this can be found via the "Contact" tab (top right of the website) or here

Account

How do I create a customer account?

You can easily create a customer account by clicking on the corresponding “My account” button at the top right of the website (9 squares).

Why do I need to create a customer account?

A customer account has many advantages. For example, you can add photos to your watchlist, save your payment and shipping information, and see an overview of all your orders. You can also track the status of your order during the production process.

Is my data safe?

All data is encrypted using the latest security technologies and is not stored or passed on to third parties.

how do i change my password?
  1. To change your password, click on the appropriate button in the "My Account" menu.
All data is encrypted using the latest security technologies and is not stored or passed on to third parties.

To change your password, click on the appropriate button in the "My Account" menu.

How can I change my email address?

You can change your email address via the button in the “My account” menu.

Where can I view my shopping cart?

You can view your shopping cart by clicking on the shopping bag icon (top right of the web page).

Where can I find an order overview?

You will receive an order summary before you complete your order. Once the order has been placed, you will receive a confirmation email. You can also find an order summary in the account overview ("My Account").

Will I receive a confirmation email?

After each order you will receive a confirmation email with all relevant information about your order.

How do I receive my invoice?

You will receive your invoice in a separate email from us, regardless of the payment method you have chosen.

How can I check the status of my order?

You can check the status of your order via the tracking link in the confirmation email you received or via your customer account ("My Account").

Products

What materials are available?

We produce in the materials aluminum dibond, forex, stainless steel, plexiglass, glass, wood and on posters. Depending on the motif and design you can choose from different materials. We pay special attention to the high quality of the materials, the absence of harmful substances and durability.

What accessories can I choose from?

You can find the available accessories on the individual images page. You can get there by clicking on one of the images in the list.

What sizes are the images available in?

You can find the available sizes on the individual image page. You can get there by clicking on one of the images in the list.

Is a free hanging system included?

A hanging system is included in the price of all images. If there is more than one option there may be additional costs, but these will be shown upfront when you make your choice.

How can I hang my photo?

You can attach the painting to the wall with one or two screws using the supplied hanging systems, which you will find on the back of the painting. For pictures with an aluminium profile, a paper manual is included. You can find more information about hanging your paintings under “Details” on the page of the individual paintings. You can get there by clicking on one of the pictures in the list.

What is the difference between the different suspension systems?
  1. There are different hanging systems available depending on size and material. This may cause the presentation of the images to differ slightly.
Can I determine the size of my suspension system myself?

Unfortunately, you cannot determine the size of the suspension system yourself. The size is chosen based on technical requirements.

How can I clean my photo?

We will send you instructions with your order. If necessary, you can read here how to clean the painting. All pictures can be gently wiped clean with a slightly damp microfiber cloth without applying too much pressure. If you apply too much pressure, scratches may occur.

Motives

Are the images available in other colors than those offered?

Unfortunately, so far the images are only available in the configurations shown here.

Can I have images printed with my own motif?

Unfortunately, this is not yet possible via Wandkraft. However, if you would like to have your own image printed, you can take a look at our partner site www.bigfreddy.com.

Payment

What payment options are available?

You can pay with Paypal, iDeal, Mister Cash, credit card or AfterPay. Depending on the location, the offer may vary. Please note that for some payment options a customer account is required.

When should the invoice amount be paid?

You will find the payment terms on the invoice. Normally prepayment is required.

Are gift cards available?

Gift cards cannot be purchased yet, but we often run promotions where gift cards can be obtained (e.g. when writing a review on www.service-check.net).

How can I redeem a gift card?

To redeem a gift card, simply enter the gift card code in the box provided before placing an order. Your gift card will then be applied immediately and the corresponding amount will be deducted from the invoice amount.

Delivery

How will my photo be packaged?

Your photo will be safely packaged in art packaging.

Can I have my photo gift wrapped?

We pack and ship all photos neutrally, without gift wrapping.

Which parcel service will ship my order?

Depending on the place of delivery and the size of the painting, it will be shipped by DPD, PostNL or a forwarding agent (cargo).

Can I have my photo sent neutrally (without mentioning the sender)?

In the standard case we are listed as sender. We can also send the order without sender, but this is only possible on request.

Is my order insured during delivery?

Unfortunately, transport insurance is not included, but we will gladly replace photos that can be shown to be damaged during transport, complaint reported within 24 hours.

Which countries can I deliver to?

Delivery can take place without problems within Germany, to Austria, the Netherlands and Belgium. If you want to have it delivered to a country that is not listed, please contact us about the possibilities.

Can I also order from abroad?

Your location during the ordering process is not relevant.

What is the delivery time of my order?

Under normal circumstances we expect a delivery time of approximately 1-2 weeks from the moment you place your order until we ship your painting. For holidays such as Christmas, Easter, Mother's Day and the like, the delivery time may be slightly longer. However, this will be communicated to you in advance. Special materials, such as oil paintings, have a delivery time of 3-4 weeks.

Can I specify a delivery address that is different from the billing address?

You can easily specify a delivery address that differs from the billing address.

What happens if I accidentally provide an incorrect shipping address?

If you accidentally entered an incorrect delivery address when placing your order, please let us know immediately so we can change it for you. The best way to do this is to call or email us.

Complaints

Are there any guarantees on my photos?

Information about warranty can be found in our general terms and conditions.

What should I do if my product is damaged?

If your product is damaged, please contact our customer service immediately, but no later than 2 days after receiving the goods. We will then provide a replacement or refund. Do not return the photo to us unsolicited under any circumstances!

What should I do if my delivery does not match my order?

If you have received a wrong product, please contact our customer service immediately, but no later than 8 days after receiving the goods. We will then provide a replacement or refund. In no case, send the photo back to us without being asked!

What should I do if my product shows color deviations?

If your product shows color deviations, please contact our customer service immediately, but no later than 8 days after receipt of the goods. We will then arrange for a replacement or refund. Do not return the painting to us without asking! Oil paintings are painted by hand and may differ slightly from the preview. Complaints are excluded in this case.

What should I do if my photo is blurry or out of focus?

If your photo is blurry or out of focus, please contact our customer service immediately, but no later than 8 days after receiving the goods. We will then provide a replacement or refund. In no case, please return the photo to us without asking!

What should I do if the accessories I ordered are damaged?

If the accessories you ordered are damaged or missing, please contact us as soon as possible. We will find the right solution for you!

What should I do if a part of my order is missing?

If a part of your order is missing, please contact us and we will supply you with the missing part.

I have one more question.

If you have any questions, please contact us directly. The best way to do this is via our live chat, by email or by calling us. You can find our contact details under the menu item "Contact" or simply here .

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Get in touch

Have questions? Get in touch with us at any time.